In this episode, Stacy speaks with Thomas Appleyard who is the Manager of Planning and Programs with Ontario's Ministry of Health and Long Term Care. He discusses how complexity theory can be used to plan for crisis and emergency situations by giving real world examples.
Quotes from this episode:
"A self-organizing system is coordinated, but doesn't have a coordinator." - Thomas Appleyard
"Planning in emergency management is all about connections and relationship building" - Thomas Appleyard