Viewing entries tagged
Human-centered design

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Episode 030 How to Apply Human-Centered Design

In this episode, Angie interviews Andrea Ippolito, who is the Innovator's Network Lead at the Department of Veteran Affairs. Andrea shares how human-centered design is implemented and deployed at the VA in order to create exceptional experiences for our veterans. Her examples and advice are helpful for anyone wanting to build an innovation strategy using design and systems thinking methods.


Show Notes


Quotes from this episode:

"Design thinking forces you to understand the context in which your user operates and live and what they appreciate and don't appreciate." - Andrea Ippolito

"Using design thinking actual helps reduce rework, because you are so focused on your users...you're impacting the bottom line on both ends of the spectrum both with operation and sales." - Andrea Ippolito

“It’s not ‘us versus them’ or even ‘us on behalf of them.’ For a design thinker it has to be ‘us with them'”– Tim Brown, CEO and President of IDEO

 

Resources from this episode:

You can find Andrea Ippolito & The Department of Veteran Affairs on Twitter

“How to Build a Culture of Innovation through Design and Systems Thinking”

Designing for Veterans: A Toolkit for Human-Centered Design

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Episode 029 Design Led Innovation with Jon Kolko

In this episode, Haley interviews Jon Kolko, the VP of Design at Blackboard and the founder of the Austin Center for Design. He is also an author of several books, including Well-Designed: How to Use Empathy to Create Products People Love, which is discussed in this episode. Jon shares his vast knowledge and experience with complexity, design, and problem solving.


Show Notes


Quotes from this episode:

“Ideas are free, if you don’t make them they are up for grabs.” - Jon Kolko

"Design is about making things, it’s a verb, not necessarily a noun." - Jon Kolko

"What good is an idea if it stays in your head?" - Angela Cross

"Design is about making things for people and thinking about them critically...it is both strategic and tactical." - Jon Kolko  

"I have no misconceptions that designers can ‘solve’ massive problems, or even approach them on their own without collaboration from other disciplines. But I feel strongly that designers make great agents of change and can champion new and novel approaches to old and tired problems. The best indicator of design success, in my experience, is a passion to make an impact, and I see a generation that is wildly passionate about addressing social problems." - Jon Kolko

 

Resources from this episode:

You can find Jon and AC4D on Twitter 

HBR article: Design Thinking Comes of Age

YouTube Sketching Demo Video

 

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Episode 028 Leaping into Design Thinking with Thought Leader Turi McKinley from frog design

In this episode, Angie interviews Turi McKinley from frog design, a global design and strategy firm. As a leader at frog, Turi regularly utilizes design thinking principles in order to excel frog’s thought leadership initiatives. During her interview, Turi explains the complex topic of design thinking in layman’s terms, as well as why design thinking is an essential mindset for anyone dealing with complex, wicked problems.


Show Notes


Quotes from this episode:

“Stop talking & start making!” - Turi McKinley

"You need to have multiple perspectives together in order to make a solution that is meaningful to the user, appropriate for the business, and sustainable in the market." - Turi McKinley

“You should talk and plan collaboratively as a team but more importantly DO, build & make something together.” - Angie Cross

“Turi is great at taking this complex topic of design and breaking it down to layman’s terms. It goes to show how well she understands it.” - Angie Cross

 

Resources from this episode:

At Frog, Turi leads the frogCamp program, which builds the capabilities and processes that enable teams to transform the way they approach user centered design and innovation.

You can also find frog design & Turi McKinley on Twitter

Turi’s online Lynda course: “Design Thinking: Lead Change in your Organization”

 

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